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Who is responsible?

A while back I did an offer for Puzzles & Conquest through the SB Live app. I had to reach Castle 15 and get a 5 Star hero. I bought the 5 star hero advertised in game for five dollars and tax to complete the terms.

I never received credit for the purchase and eventually had to submit a ticket with screenshot of the terms, my account, the purchase, and lastly that I had since acquired 2 additional 5 star heroes.

I received a denial. IronSource (SB Live) claimed that the advertiser could not confirm that I had completed the offer. I continued to email them further evidence of my completion of the terms.

I received further denials after more correspondence with the advertiser. I then requested a refund from Google Play for the purchase of the 5 Star hero. The response was that any refund could only be issued by the publisher 37Games.

I then contacted the game advertiser directly and explained the issue and requested a refund. They (Global.37Games) referred me back to the platform (SB Live) for either credit or a refund. 37Games insisted that they no control over the offer or any Refunds.

As of 11/24/21 I am awaiting response from IronSource to my latest appeal.

I am owed compensation; either as credit for completion of the offer terms, or as a refund for the qualifying purchase I made in order to meet the offer terms and conditions.
The question now is whom of these three entities (Google, IronSource, 37Games) holds the financial responsibility.

Published by Kasanje

I love to travel by boat, bus or plane. I garden and dabble in amateur photography, hunting for deals and special opportunities. I used to manage and maintain the Cryptocurrency FAQ at FatWallet Forums under the handle parkdanil. I am currently active on Reddit @FatwalletRefugee, I own Bliss in Bloom: Influencers, LLC ( Lastly, I study the Korean language in my spare time.

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